Pool Equipment Check & Test Service
Pool Service Professionals
1300 089 961
Providing clients with professional pool services since 2008
Pool Equipment Check & Test Service
Service Type – Casual & Regular
Frequency – Weekly | Fortnightly | 4 Weekly
Price: $59.00 – $79.00 Inc GST / Visit
Need a pool equipment check? If you have something wrong with your pool filtration equipment but your not sure what it is? Well, at Platinum Pool Care we have an entire service team dedicated to fault finding issues with your pool equipment. We charge a standard fee of $110.00 including GST to send out one of our team to help you identify and isolate any issues with your pool equipment fast. Our onsite pool equipment repair technicians are experienced in all types of pool faults and function.
Platinum Mobile Pool Equipment Repairs…. There is no need to replace your existing pool equipment when something goes wrong. Most of the time Repairing ypur faulty pool pump, chlorinator or filter is the best option. So before you replace book in a pool equipment check and we will work out what’s needed to repair it, then let you know. Over the course of any year we are constantly repairing all sorts of pool equipment not just in the swimming season…..but all year round! If you do encounter an issue with your pool pump, salt chlorinator, pool light or pool filter function, it’s best to get onto it as once the sun comes out the swimming pool industry professionals quickly become few and far between.
Below is some information on a few reasons why you may need our onsite repair / inspection services.
Pool Pump Repairs
Chlorinator Repairs
Pool Filter Repairs
Pool Light Repairs
Heat Pump Repairs
Commercial Pool Equipment Repairs
Pool Pump Repairs
Pool Pump Repair
Why is my pool pump not pumping properly?
- One of the common causes for low water flow from your pool pump is not cleaning your baskets regularly can cause your baskets to split which can cause debris lodge in the pool pump impeller.
- Also not putting your pump lid back on properly after cleaning your pump basket may cause flow issues from your pool pump. If the problem persists then it is best to get a professional onsite to inspect the cause of the issue.
Has your pool pump stopped working?
If you pump has stopped working it may not be a pump problem.,,,,,,,
- It could be a chlorinator power / timer issue or a general power issue.
- This may also be the result of a faulty motor or thermal overtemp issues which will require liscenced repair support.
In either case it is best to check if the pump has power and work your way forward from there.
If your pump is humming and just won’t start after you have ensured the pump is getting power it is best you have it looked at by a professional.
Is your pool pump not priming?
If your pool pump is not priming it may be because…….
- Your impeller has developed a blockage.
- your pump lid is not secured properly
- you have another site or pump related issue which needs to be rectified.
It is best to check the above mentioned things and try to prime your pump three to four times and if the issue still persist then call a pool pump specialist.
Don’t risk damaging your pool pump more by continually trying to prime your pump as you may cause extra damage to external and internal pump components.
So your still not sure……. Well you have options, you can bring your Pool Pump in-store for us to inspect and provide a detailed Pool Pump Repair Quote or if you would like a qualified and experienced pool technician to visit your pool and isloate the issue with your pool pump……….. just Contact us or jump the que and book a job online below.
Chlorinator Repairs
Chlorinator Repair
No Chlorine in your pool? Just because your pool has no chlorine it doesn’t mean your chlorinator is not working. This is usually presumed by under qualified retail staff with limited training and experience.
There are many reasons why there may be no chlorine in your pool including:-
Improper water chemistry (Eg. stabiliser in the water during summer or High phosphate levels).
Lack of pool equipment maintenance ( Low water flow causing your flow sensor to disengage and shut your chlorine production down).
So your still not sure……. Well you have options, you can bring your chlorinator in-store for us to inspect and provide a detailed chlorinator repair quote or if you would like a qualified and experienced pool technician to visit your pool and isloate the issue regarding low chlorine in your pool……….. just Contact us or jump the que and book a job online below.
Pool Filter Repairs
Pool Filter Repair
Can’t clear your pool up? If your pool is not sparkling like it used to then there may be an underlying reason. Poor water clarity is usually caused by a chemical deficiency of some kind (usually low chlorine). Get you water checked to make sure your levels are ok. If the issue persists then you may have an issue with your pool filter.
Try cleaning your cartridge filter elements or backwashing your sand filter and giving your pool equipment a good looking over. If you have done all the above then your next best move is to get a qualified technician onsite to fault find the issue.
Platinum Pool Centre provide all types of onsite pool maintenance / repair and cleaning services. All these services usually start with an onsite pool equipment inspection / quote service as the first step to rectifying your swimming pool equipment problems.
Pool Light Repairs
Pool Light Repairs
Heat Pump Repairs
Pool Heat Pump Repairs
Commercial Pool Equipment Repairs
Commercial Pool Equipment Repairs
Why Choose this service?
Service Outline
Service Features
Terms & Conditions
Book this service
Why Choose this service?
Why choose our Standard Pool Clean service?
Maintaining the ideal chemical balance is one thing, but if you don’t have time or the desire to clean your pool you may fimd you will get dirt, dust and leaf debris building up on the pool floor as well as algae on the pool walls. So for the mere $10 upgrade from a Pool Health Check Service we also scoop the pool surface, broom the tile band and brush the walls.
Our certified pool technicians bring years of experience and expertise to your aid, offering a comprehensive test and balancing service as well as a general once over to help keep your pools operation on spec.
Our Standard Pool Clean Service Includes:-
Water testing: Our professional titration pool testing equipment goes through constant scrutiny which allows us to analyse key water quality parameters such as pH, free chlorine levels, total alkalinity, calcium hardness, and more. Accurate testing is the foundation of a professionally balanced pool.
Chemical adjustment: Based on the test results, our technicians will meticulously adjust the pool’s chemical levels to ensure they fall within the recommended ranges. This step is vital for preventing algae growth, maintaining water clarity, and avoiding skin and eye irritations.
Broom the waterline: Brooming the waterline is sometimes forgotten. but regular brooming of the waterline helps reduce scum lines ans blackspot algae forming. The waterline is a hard to clean section of the pool and will often lead to extra cleaning charges in the future if left un maintained on a regular basis (minimum 4 weekly).
Scooping the pool surface: When cleaning you pool it’s vital to remove insects, leaf debris and dust particled from the pool surface. This same debris can build up on the pools tile band or waterline which usually acts as a catalyst to black spot algae as well as. Swimming with debris on the pool surface can be dangerouse to kids and adults alike as dead insects, algae spores and leaf debris can be ingested during swimming if note removed frequently.
Brushing the walls: Brushing the walls is the most overlooked part of a pool clean service. Brushing the walls is usualy the last of the pool cleaning tasks performed as it helps remove stubborn debris and dirt from the pool wall and floor which allows the pool filter or pool cleaner remove it from the water.
Pool equipment once over: Maintaining your pool equipment is super important wen it comes to pool healt so not only do we clean your pump and skimmer baskets we also clean your filter and salt cell where required. We also check to make sure your system is set up to succeed as well as functioning at optimum efficiency.
Service Outline
Service Outline |
What’s Included |
|---|---|
| Onsite callout fee | Yes No |
| Water test & balance | Yes No |
| Equipment health check & set | Yes No |
| Pool filter clean / backwash | Yes No |
| Clean salt cell (as required) | Yes No |
| Clean baskets – pump & skimmer | Yes No |
| Broom – tile band / steps & walls | Yes No |
| Scoop – pool surface / floor & steps | Yes No |
| Vacuum – Floor & Steps | Yes No |
| Priority Repair Support | Yes No |
Service Features
Service Features |
|
|---|---|
| Service Type | Regular | Casual |
| Casual Service Price | $89.00 Inc GST / visit |
| Regular Service Prices | $59.00 | $69.00 | $79.00 Inc GST / visit |
| Service Frequency | Weekly | Fortnightly | 4 Weekly |
| Number of services / annum | 52 Visits | 26 Visits | 13 Visits |
| Yearly service charge | $3068.00 | $1794.00 | $1027.00 Inc GST / Per annum (chemicals extra) |
| Chemicals Included? | No (Chemicals charged as extra) |
| Initial service required | No |
| Payment Types | Credit Card on file / 7 Day Account (for approved customers only) |
| Service agreement required | Regular – Yes Casual – No |
| Required payment type – Casual | Credit card on file – Yes | Account application – No |
| Required payment type – Regular | Credit card on file – Yes or Account application – Yes (for approved customers only) |
| Cancellation terms | Cancel service at any time (Cancellation within 48 hours of next service will incur a $79.00 Inc GST charge) |
Terms & Conditions
Terms and Conditions
-
- This service is initiated with a $110 Onsite inspection of equipment and initial pool clean.
- All chemicals required for the job will be itemised and invoiced as an additional charge.
- Customer to supply suitable access to the property for the service to be performed on a regular basis (eg. Key on file).
- Quotation of any equipment requiring repair or replacement will be always be quoted prior to completion.
- Advertised prices are for pools with water volume no larger than 60,000lts (Pricing for larger pools available on request).
- 7 day account for all regular customers who have filled out a credit application for account.
- Credit card on file required for all casual service customers and non account regular service customers.
- Credit card number on file will be processed after the job has been completed (prior payment processing notification available).
- If access is unattainable at time of service a no access fee of $55 including GST will be charged if we are unable to complete the sevice. (We will wait for up to 15mins for access before charging this fee).
- A late scheduled visit cancelletion fee of $38.50 inclusive of GST will be charged if scheduled regular visit is cancelled within 48 hours of scheduled date.
- Cancel this service at any time for no charge (**a $79 Fee applies to any regular service cancelled within 48 hours of next schedules service**).
Book this service
Book this service
To book this service you can register your booking with us by clicking the book now button which will send us your booking order by email. Once received we will call you to schedule this service for a time which is most convenient with you. Alternatively you can call us to book over the phone.
1300 089 961 or Book Now
***You can either fill in the contact form or call us for our full version of terms and conditions regarding this service***
Quick Links
- Pool Pump Repairs
- Chlorinator Repairs
- Premium Pool Equipment Repairs
- Pool Leak Detection
- New Pool Instruction
- Pool Handover Service
- Pre-purchase Pool Inspections
- Leak Detection & Repairs
Experienced Technicians
Our highly trained and experienced staff are available 6 days a week to help with all your pool maintenance & Repair enquiries.
Liscensed Workshop Repairs
Our highly trained, experienced & liscensed electrical repair staff are available for all your pool equipment repair enquiries.
-
Operating Hours
- Hours: Mon-Fri 9:00AM - 5:00PM
- Hours: Saturday 9:00AM - 4:00PM
- Hours: Sunday - CLOSED
- Phone: 1300 089 961
- Email: service@platinumpoolcare.com.au
Need Some Help?
Need more information, our team of Pool Experts are here to help.
Request a
Why it is important to maintain your pool water’s health
Swimming Pool Maintenance 101
pH Regulation: Imbalanced pH levels can lead to corrosion of pool equipment, skin irritation, and cloudy water. Our experts will adjust the pH to the optimal range for a safe and comfortable swimming environment.
Chlorine Management: Chlorine is essential for disinfection, but improper levels can cause strong odors, eye irritation, and even health risks. We’ll help you strike the right balance to keep your pool sanitized effectively.
Alkalinity Control: Proper alkalinity stabilizes pH levels and prevents rapid pH fluctuations. Our service includes adjusting alkalinity to maintain a stable environment for your pool.
Calcium Hardness Stabilisation: Low or high calcium hardness can damage your pool surfaces and equipment. Our technicians will ensure the right calcium levels for longevity and water clarity.
Pool Salt Level Management: When your salt levels get low in your pool chlorinator may have a hard tome keeping up with chlorine production. With a properly maintained pool salt level it is easy to keep your pool clear and helps with salt chlorinator and the salt cells longevity.
Benefits of Our Service:
Health and Safety: Balanced pool water reduces the risk of infections, skin irritations, and other health concerns, making your swimming experience worry-free.
Water Clarity: Say goodbye to cloudy water and hello to a pristine pool that you’ll be eager to dive into.
Extended Equipment Life: Properly balanced water prevents corrosion and damage to your pool’s equipment, saving you money on repairs and replacements.
Expert Advice: Our technicians will provide you with personalized recommendations for ongoing maintenance to help you keep your pool in optimal condition.
How It Works:
Schedule an Appointment: by booking online or Contact us to schedule a convenient time for our technicians to visit your pool.
Professional Testing: Our experts will conduct a thorough water test to assess your pool’s current chemistry.
Balancing Act: Using the test results, we’ll precisely balance your pool’s chemical levels for optimal water quality.
Expert Guidance: We’ll share insights and tips on how to maintain your pool’s chemistry between our visits.
Quick Quote - Pool Services
Southern Gold Coast
Central Gold Coast
Western Gold Coast
Pacific Pines
Northern Gold Coast
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Southern Gold Coast
Central Gold Coast
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Northern Gold Coast
- Southport
- Labrador
- Hope Island
- Runaway Bay
What Our Customers Say
Carrara Read More
Platinum Pool Care recently installed a new pool pump for us and the did a clean and tidy job. We couldn't be happier.
Carrara Read More
We recently had a pool health check service performedby Steve and he was helpful, informative and punctual. Will use again & Highly Recommend.
Carrara Read More
Our pool had never been greener when we got Platinum Pool Care out to inspect. We had to get the whole schebang! Drain & De-Stain service. What a great job they did. There was no suprises with the bill either.....as quoted.
Carrara Read More
We have had PPC servicing our swimming pool for 5 years now. And still after this long Jade and the team really put in the effort to help us out whenever we have issues. Thanks heaps guys!
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